Torbay and South Devon NHS Foundation Trust

Andrew Fordyce

Andrew Fordyce
MBA MBBS BDS FRCS FDSRCS PG Cert Med Ed PG Cert AIQS
Consultant Oral & Maxillofacial Surgeon
Clinical Systems Engineer
Torbay Hospital

Andrew Fordyce is employed as Consultant Oral and Maxillofacial Surgeon and Clinical Systems Engineer at Torbay and South Devon NHS Foundation Trust.  He is Special Lecturer at the University of Bristol and honorary associate at the Centre for Innovation and Service Research at the University of Exeter Business School. He has experience in team coaching and trained in the ‘Osprey’ programme in clinical systems improvement methods. He has gained significant health and care redesign experience using Lean thinking in: operating theatres, pre-operative assessment and preparation, acute pain service, discharge process, and fractured neck of femur (hip) pathway redesign.  His current research focus is a collaboration with university academics in Exeter and Plymouth who work in our system, to produce and use simulation models to help design and model health & social care system changes and evaluate them. This work aims to provide better information for senior health and care decision makers. He helped to found the IMPACT network across Torbay and South Devon, bringing together academics, clinicians and managers to discuss and critique the research.


Stephen Judd is employed by Torbay and South Devon NHS Foundation Trust as the Informatics Manager for Data Engineering, Business Intelligence & Warehousing. He implemented the Trust Corporate Data Warehouse, integrating feeds from over thirty systems; provides data processing for information analysis; financial data processing; performance management; IT project management and service redesign groups. With over 25 years specialising in healthcare information he is currently undertaking a masters’ degree in Healthcare Leadership.


Susan Martin
Associate Director – Quality Improvement
Directorate of Strategy & Improvement Directorate

Susan Martin  leads on  quality improvement within the Trust working  with a small team to build capacity and capability in quality improvement in the integrated  care organisation  as well as working alongside front line teams  undertaking quality improvement. Recent work includes supporting teams with the delivery of the Torbay and South Devon   urgent and emergency care plan, improving referrals management, and setting up GP streaming.

Susan  and the  Directorate  also  support  evaluation and the use of data  for ‘ measurement for improvement’. Recent published evaluations include  a one year evaluation of the Integrated Care Organisation  led by Dr Julian Elston & Dr Felix Gradinger and   ‘Transforming Urgent and emergency care: a Vanguard evaluation led by RAND Europe.

Susan has a background in information, education  and leading on service developments, including the development of the Horizon Centre, a centre for innovation, education and research.  Susan has worked in several sectors over her career  and is passionate  about  working alongside  front line teams to improve  the quality of services  for people using the NHS.